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Returns Policy

Returns Policy

Refund statement

Peach Boxing ® pride ourselves on the exceptional quality of our products, our excellent customer service and our unrivalled customer satisfaction.

This returns policy (Policy) outlines the return process you should follow and our commitments to you in respect of purchases you have made via our website ( (the Site).


Requirements of return:

We will only accept the return of products purchased from the Site (Goods) for exchange or refund where:

  • the Goods arrive faulty or defective.

Failure to properly return

We may refuse acceptance of a return if the requirements detailed under 2.1 are not complied with. If a return has been refused after it has been delivered to our warehouse, it is your responsibility to promptly rectify any requirement deficit. Where rectification of a return requirement is not possible, you must cover the costs of the Goods being resent to you. If return of the Goods is not accepted by us we will use reasonable efforts to notify you:

  • that the Goods you attempted to return are not accepted;
  • of the issue and reason for the Goods not being accepted;
  • that if the issue is not rectified, then the Goods are to be re-delivered to you at your cost; and
  • of how the delivery cost is to be paid.

If delivery payment is not received or the Goods are not re-delivered to you within six (6) months of our receipt of them then, we will deem the goods to be uncollected and will action their resale or disposal in accordance with the Disposal of Uncollected Goods Act 1967 (Qld).


We will only grant a refund to you where the Goods purchased from us were defective, damaged (other than during freight)

Acceptance of return

Notice of acceptance

We will send you a notification confirming:

  • receipt of your returned Goods;
  • successful inspection; and
  • acceptance,

if your return is granted a refund or exchange.

Issuing refund or providing exchange

A refund or exchange that is approved:

  • will be processed, and a credit will be applied to your original method of payment within 30 days; or
  • will result in your replacement Goods being dispatched to you within 15 business days.


Sale items

If you are purchasing a sale item from the Site, please carefully consider whether the purchase is right for you as we do not offer exchanges on any of our sale items.


We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our site. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it.

Contact us

If you would like to arrange for a return, please contact our Sales Manager by emailing